Privacy Policy

Effective Date: [Jan 3rd, 2026]

1. Who We Are

This Privacy Policy explains how Coastal Vibe Vacations, LLC (“we,” “us,” or “our”) collects, uses, and protects your information when you use our website www.coastalvibevacations.com, contact us, or book a stay at one of our properties (the “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

2. Information We Collect

We collect information in two main ways:

Information you provide to us, such as:

Name
Email address and phone number
Billing address or general location
Details about your stay (dates, property, guest count, special requests)
Payment-related details (processed securely by our payment partners)
Any other information you choose to share when you contact us

Information collected automatically, such as:

IP address and approximate location
Browser type and device information
Pages you visit and links you click on our site
Date, time, and duration of visits

We may also receive information from third parties, such as online travel agencies (Airbnb, Vrbo, Booking.com, etc.), payment processors, and property management systems when you book one of our properties.

3. How We Use Your Information

We use your information to:

Process and manage bookings and payments
Communicate with you before, during, and after your stay
Send important information such as confirmations, access instructions, and receipts
Respond to your questions and provide support
Improve our website, Services, and guest experience
Send you marketing communications where allowed by law and your preferences
Protect our business, guests, owners, and properties (fraud prevention, security, and legal compliance)

We only use your information for these purposes or for other compatible purposes as allowed by law.

4. Cookies and Tracking

We use cookies and similar technologies to:

Help our website function properly (for example, the booking engine)
Remember your preferences
Understand how visitors use our site
Measure and improve our marketing

You can usually control cookies through your browser settings (for example, to block or delete them). If you disable cookies, some parts of the site may not work as intended.

5. How We Share Your Information

We do not sell your personal information.

We may share your information with:

Service providers who help us run our business (property management software, payment processors, email/SMS providers, IT and marketing tools)
Property owners and on-the-ground partners (housekeeping, maintenance, etc.) when needed to prepare and service your stay
Online travel agencies and booking partners in connection with your reservation
Professional advisors (lawyers, accountants) when reasonably necessary
Law enforcement or government authorities if required by law or to protect our rights, guests, owners, or the public
A buyer or successor in the event of a business sale, merger, or similar transaction

These third parties are only allowed to use your information to provide services to us and must handle it in line with applicable laws.

6. Data Retention and Security

We keep your information only as long as necessary to:

Provide the Services and manage our relationship with you
Meet legal, tax, and accounting requirements
Resolve disputes and enforce our agreements

We use reasonable technical and organizational measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Choices

You have choices regarding how we use your information:

Marketing emails: You can unsubscribe at any time using the link in our emails or by contacting us.
Access and updates: You may contact us to request access to, correction of, or deletion of the personal information we hold about you, subject to legal requirements.
Local rights: Depending on where you live, you may have additional privacy rights under local law. We will honor these rights as required.

8. Children’s Privacy

Our Services are not directed to children under 13 (or under 16 in some locations), and we do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can delete it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the Effective Date above. Your continued use of the Services after changes are posted means you accept the updated policy.